Planning to Track Mountain Gorillas was a dream to come true. It could quickly have turned into a nightmare when my room mate and I were robbed in Cassia Lodge, Kampala, in the early hours of the morning we were due to depart for 6 days visiting Bwindi, Queen Elizabeth National Park and Kazinga Channel. Abiaz, Africa Wild Explorations director, couldn’t have been more caring, done more to ease my distress, work through attendance at a police station and police interviews and support me to stay on-track to enjoy this long-awaited holiday. Regrettably for my 7 travel companions, we departed Kampala 6 hours late for Bwindi, arriving very late at night after a highly stressful day. Our accommodation was extra-ordinary – a three course dinner still awaited us at the Mahogany Lodge and we were well rested and relaxed when we set off the next morning for gorilla tracking. After an awesome day trekking and sitting with a family of 15 gorillas, Abiaz whisked me off to a photographer he had managed to find in this remote region to take a photo for my replacement passport. Overnight, we completed the paperwork on-line and Abiaz arranged to have the paperwork and photos flown that morning back to Kampala and the Australian consulate. There were a few more steps in the process but each time Abiaz knew who we needed to contact and ensured that it happened. This meant that I was still able to get the most out of the tour through the National Park and an amazing boat safari at Kazinga, not to mention the beautiful Ihamba Safari Lodge. On return to Entebbe, Abiaz ensured my safety and security in the wonderful Two Friends Hotel and provided emergency assistance, i.e. the cost of my accommodation, passport replacement fee and document couriers – not to mention all the extra kilometers, phone calls and hours he spent making sure that my holiday would not be ruined by one misadventure. I can not speak too highly and warmly of this company, Abiaz and his wife, Doreen.