Terms and Conditions

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Africa Wild Explorations' services are subject to our terms and conditions which govern the contractual relationship with our clients. These should be read carefully and understood. By confirming your booking, Africa Wild Explorations assumes that you agree with all the terms and conditions.

GENERAL TERMS AND CONDITIONS

Africa Wild Explorations Limited organises safaris in Uganda and in neighbouring countries of East Africa. Africa Wild Explorations is fully registered by the Government of Uganda.
Please read the terms and conditions and the travel notes carefully as together they set out our respective commitments and form the basis of your agreement with us. In these terms and conditions, "you" means all persons named on the booking (including anyone who is added or substituted at a later date) and "we" and "us" means Africa Wild Explorations Limited. These terms are amended from time to time due to changing circumstances; the terms at the time of booking are the terms that are valid.

CONSUMER PROTECTION

Africa Wild Explorations sells only ground handling services in East Africa. It does not sell international flights. International clients who do a safari with Africa Wild Explorations and are booked through tour operators or travel agents should check the relevant bonding arrangements made by that company for their travel.

RISK

We draw your attention to the fact that there are certain inherent risks involved in participating in the type of trips sold by the company and that you must accept them at your own risk.
It is your sole responsibility to take all appropriate medical advice prior to departure as to whether or not you are fit enough to undertake the trip booked. The company shall not be liable for illness, injury or death sustained on a programme sold by the company which is not due to the gross negligence of the company, its officers, employees, authorized representatives or agents.

INSURANCE

Your attention is drawn to the section in the travel notes regarding insurance. It is a condition of booking that you must have, and must demonstrate to your travel agent or us at the time of booking that you have appropriate insurance for the type of holiday being taken with us. Such insurance should fully cover personal injury, medical expenses; cover death, medical expenses, repatriation in the event of accident or illness or death, cancellation or curtailment of the holiday by either side or loss of, damage to, or theft of the clients' personal property. Activities with a greater inherent risk, such as mountaineering, animal tracking on foot, white-water rafting should be covered.

PAYMENT

At the time of booking, you must confirm acceptance of these terms and conditions and pay a deposit of 20% of the price of your holiday, including fees for gorilla permits. (See also section on gorilla permits.) If written acceptance is not received from you, we shall assume acceptance of the terms and conditions. The balance must be paid in full not later than 30 days before departure. Bookings made within 30 days of departure must be paid in full at the time of booking. All monies you pay to one of our authorized agents for your holiday with us will be held by the agent, on our behalf, until it is paid to us or refunded to you.
Payment can be made by VISA credit card, bank transfer or cash, before the start of the safari. Please note that payments by VISA credit card attract a 5% service charge. Credit card transactions must be made at least two months prior to the start of your safari. The costs of international transactions (or 5% service charge in case of credit card payments) are to be fully paid by the client.

CANCELLATIONS BY YOU

Should you or any other member of your party be forced to cancel, you must advise us or your travel agent in writing. A cancellation is not effective until we receive a copy of your written notice. To cover our estimated loss caused by the cancellation, and as we may be unable to resell your holiday, cancellation fees, excluding insurance, will be levied per person as follows:Period before departure = Cancellation charge (as percentage of total price paid where applicable)

  1. Deposit- No refund as this directly goes to securing permits and facilities
  2. 60 days – 30 days = 40% of the total fees;
  3. Less than 30 days = 25%

If a refund is made to a customer arising from a cancellation, amendment or error by the customer, Africa Wild Explorations reserves the right to charge the customer any bank or credit card service provider charges incurred.

CANCELLATIONS BY US

Occasionally, we may have to cancel confirmed bookings. We endeavor to avoid cancelling, but we reserve the right to do so. We shall not cancel your confirmed holiday less than 30 days before departure, unless you fail to make all payments due in full or we may be forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. If we cancel your safari holiday (except where you have failed to make payment or as a result of force majeure) we shall offer you the choice of purchasing an alternative holiday from us of a similar standard to that originally booked if available.

If the chosen alternative is less expensive than your original holiday, we shall refund the difference. However if it is more expensive, we shall ask you to pay the difference. Alternatively, you are entitled to a full refund of all monies you have paid to us, save that paid for gorilla and/or chimpanzee permits, which can only be refunded if the refund has been made available to us. Except where we cancel for reasons other than those mentioned in this clause, we shall have no further liability to you. We regret we cannot pay any expenses, costs or losses incurred as a result of any cancellation.

If we cancel for a reason that is not mentioned in this clause, we shall pay a maximum compensation of $200, depending on the circumstances. We reserve the right, without prior notice, to terminate the holiday of any person in your party if, in our opinion or in the opinion of any other person in authority, the persons concerned behave in such a way to cause or be likely to cause danger, annoyance or distress to any third party or damage to property. In this situation, the person(s) concerned will be required to leave the accommodation or other service immediately. We shall have no further responsibility towards such person(s). No refunds will be made and we shall not pay any expenses or costs incurred as a result of the termination.

FORCE MAJEURE

We regret we cannot accept liability or pay compensation where the performance or proper performance of our obligations is prevented or affected by any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events include war or threat of war, riots, civil strife, border closures, unexpected government acts, terrorist activity, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport, road closures, disease and all similar events beyond our control.

LIABILITY

We shall make every reasonable effort to ensure that (a) all component parts of the holiday are supplied as described in the itinerary and to a reasonable standard; and (b) our employees, agents, suppliers and sub-contractors exercise due care in carrying out our obligations under the contract. We accept responsibility for what our employees, agents, suppliers and sub-contractors do or do not do (provided they were at the time carrying out work authorized by us).
If any part of your holiday is not provided as advertised and to a reasonable standard, we shall pay you appropriate compensation if your enjoyment of the holiday has been affected and you have followed the complaints procedure set out in these terms and conditions.

We take all due care to prevent death, injury or illness being caused by the animal life of the destinations. It is your responsibility to take proper medical and practical precautions in this regard and your attention is drawn to the section in the travel notes relating to health. Medical advice should be sought well before travelling. Subject to these terms and conditions, we accept responsibility should you or any of your party suffer death, personal injury or illness as a result of any failure to perform or improper performance of the contract by any of our employees, agents, suppliers or sub-contractors (provided they were at the time carrying out work authorized by us) except in the following situations.

We will not be liable where any failure to perform or improper performance was due to: (i) the acts or omissions of a third party not connected with the provision of the holiday under the contract and which were unforeseeable or unavoidable; (ii) an event which we or the supplier of the relevant services could not have foreseen or avoided even with all due care. Any claim must be notified to us in accordance with the complaints procedure set out above.
Any person to whom any payment is made (and their parent or guardian if that person is a minor) must assign to us and our insurers any rights they may have to pursue any third party in connection with the claim and provide all necessary assistance to us and our insurers that be reasonably required.

ACCURACY OF INFORMATION

The descriptions, information and opinions given by us in respect of national parks, animal sightings, accommodation, itineraries, gorilla permits and security are given in good faith, based on the latest information available to us. Every care is taken to ensure the accuracy of the information provided. We cannot accept any responsibility or liability for any errors or omissions caused by matters beyond our control.

GORILLA AND CHIMP PERMITS

Permits for gorilla tracking can only be purchased when payment has been received from you. Getting a gorilla and/or chimpanzee permit is not a guarantee of seeing a gorilla and/or chimpanzee. Local conditions sometimes mean that access to the gorillas is made impossible at short notice.

We cannot accept liability for any circumstances that might lead to gorilla and/or chimpanzee viewing being cancelled, whether it is closure of the National Park or borders; absence of the gorillas and/or chimpanzees; security changes. Refunds are at the discretion of the park authority and we cannot accept liability for them. We shall use our maximum endeavors to obtain a refund and if a refund is paid by the park authority, we shall pass it on to the client.

JURISDICTION

The principal company is incorporated in the Republic of Uganda and it operates under the laws of Uganda. Your contract with us and matters arising out of it will be governed by the laws of Uganda.

QUOTATIONS/ PRICES

Please ensure that the quotation given has details of number of clients, dates, accommodation, transportation, permits, park fees and all other services to be provided is clear and accurate before confirming the booking in writing. All references to quotations in writing shall include reference to correspondence by electronic mail. The price of your chosen holiday will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices and will do so as soon as we become aware of any such error.

LOW SEASON RATES

Low season rates are valid on new bookings for scheduled and private safaris travelling in low season only: 1st March to 31st May and 15th October to 15th December.

Low season rates are subject to availability of accommodation, gorilla permits and transportation.

Only one offer may be used on any booking and offers cannot be combined with any other offer or discount.

SAFARI TERMS

Prices DO NOT include airport transfers, Entry Visas airport taxes and others not mentioned in itineraries.
All the services of an English-speaking driver/guide and a safari vehicle; porterage of two items of baggage per person; boat trips; park fees; gorilla and chimpanzee permits, where appropriate, are INCLUDED. In Kampala and Entebbe, the prices include bed and breakfast only.
On safari the prices cover full board. The company reserves the right to vary the safari services agreed with the client in the event of unforeseen circumstances, such as road closures, bad weather, problems with national parks or hotels, security considerations. In such cases alternative arrangements will be made as circumstances permit.

TRANSPORTATION

All our vehicles are fully insured and provided in a roadworthy condition but no liability can be accepted for breakdown, or any damage or delay. Our guides are instructed to follow our code of conduct for guides, which you must not ask them to break in any way. Company vehicles must only be driven by the company's guide whose decision on all matters, such as the route taken, is final.